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MARKETANALYST.US / ECONOMY & WORK

Pizza Hut Employee's Response to Angry Customer Who Threw Pizza At Her Goes Viral

The video capturing the incident garnered over three million views.
PUBLISHED APR 10, 2024
Cover Image Source: @capricornred87 | TikTok
Cover Image Source: @capricornred87 | TikTok

In customer service roles, dealing with difficult clients is part of the job. However, when you're representing a company, it's important to handle such situations with care, even when tempted to engage in arguments, as most businesses prioritize the adage: "Customer is king." In a recent TikTok clip shared by @capricornred87, "Karen" expresses discontentment with her order from the outset and throws a fit, but what impresses netizens is the pizza hut worker's reaction.

Image Source: capricornred87 | TikTok
Image Source: @capricornred87 | TikTok

Captured at a Pizza Hut outlet, the video shows a woman opening the pizza box to show one of the employees why she is dissatisfied, claiming it has a "thin crust" and no sauce. The worker points out that she has already eaten half of it, but the woman claims she only had three slices, not half. The situation escalates when the woman starts complaining loudly about the lack of sauce on the pizza and proceeds to challenge the employee who made it.

Angered by the response, she shoves the pizza off the counter, and onto the floor. As the woman tries to leave, the Pizza Hut employee follows her outside. They exchange heated words, and the employee puts her arms on the woman, pushing her away. This happens again just before the employee steps back outside as the customer gets into her car.

Image Source: capricornred87 | TikTok
Image Source: @capricornred87 | TikTok

Many TikTok users praised the employee's handling of the situation. One commented, "As someone who works in food service, that was so satisfying to watch." Another couldn't believe the customer thought she could throw the pizza on the floor without consequence, saying, "How can you throw a pizza and expect to get away with it?"

Another user questioned why some people think it's okay to be aggressive towards workers without expecting any retaliation, commenting, "Why do people think it's okay to like that? As if workers are not human beings."

"This is how they need to be handled EVERY SINGLE TIME. It’s time to match their evil energy," said another user. "Another day, another incident. These Karens need to be put in their place and I'm more than glad someone tried doing that," a different user wrote. "HAHAHAHAH the evil witch got what she deserved. HAHAHAHAH. Proud of you girl," another commented.

Image Source: capricornred87 | TikTok
Image Source: @capricornred87 | TikTok

Customers' perception of fast food workers as disposable or low-status often contributes to their sense of entitlement and disrespect. Firstly, the fast-paced environment and standardized service may lead some customers to view workers as mere cogs in a machine, rather than individuals deserving of respect.

The hierarchical structure within the fast food industry, where workers often hold entry-level positions with limited authority, can reinforce the notion that they are expendable and undeserving of courtesy. Moreover, societal attitudes toward service industry jobs may further perpetuate this behavior.

The anonymity of large chain establishments can also embolden customers to behave poorly, as they may feel less accountable for their actions in a crowded or impersonal setting.

For more such content, you can follow @capricornred87 on TikTok.

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